About Us:
At PV Generation, we have been installing Solar PV systems across Ireland since 2015. Due to our continued expansion and market growth, we are seeking a full-time Office Administrator-Receptionist to join our team in Monaghan.
If you would like to join a business who are committed to helping Ireland prevent the depletion of natural resources for generations to come, then this could be your next career opportunity.
Here at PV Generation, we have a people first policy which extends not only to our customers but also to our team. We pride ourselves on having a friendly and supportive work culture, with an open-door policy.
We have a team of over one hundred dedicated employees all with a passion for sustainability and the world we live in.
If you’re looking to progress your career in Solar PV with a reputable company that offers support, career progression and lives by core values such as trust, quality and honesty then you’ve found us.
PV Generation – where your career truly begins.
Responsibilities:
- Front Office Management
- Operate a busy switchboard managing calls between two office locations in Cork and Monaghan, ensuring all messages are delivered promptly to the relevant person.
- Greet clients professionally, ensuring confidentiality in all interactions and a friendly, welcoming atmosphere.
- Customer Experience
- Provide excellent customer service by assisting customers with grant paperwork, troubleshooting system issues over the phone, and scheduling jobs when required.
- Take payments over the phone securely and efficiently, ensuring accuracy and professionalism.
- Travel and Logistics
- Coordinate and book travel and hotel arrangements for management and installation teams.
- Office Administration
- Manage incoming and outgoing post, ensuring efficient and prompt distribution.
- Develop, document, implement, and maintain procedures for reception and administrative activities.
- Prepare and update various reports for management.
- Support for Departments
- Provide administrative assistance to all department managers as needed.
- Follow up on customer enquiries and satisfaction surveys to enhance the customer experience.
- Ad-Hoc Duties
- Assist in various tasks as required, such as organizing documentation, scheduling installations, and supporting internal teams.
- Compliance and Policies
- Adhere to company policies and compliance standards, ensuring all tasks are performed with integrity and professionalism.
Requirements:
- Experience: Minimum of 2 years in a similar role managing a busy switchboard or front office.
- Professionalism: Enthusiastic and professional attitude with an excellent telephone manner.
- Customer Service Skills: Strong focus on delivering an outstanding customer experience, including assisting with grants, troubleshooting, scheduling, and payment processing.
- Communication Skills: Strong written and verbal communication skills, including fluency in English.
- Organizational Skills: Highly organized with exceptional attention to detail.
- Interpersonal Skills: Friendly team player with excellent interpersonal skills and the ability to adapt and work effectively in various situations.
- Technical Skills: Proficiency in MS Word, MS Excel, and MS Outlook. Training on our CRM system will be provided.
- Flexibility: The ability to manage multiple tasks and adapt to changing priorities.
Benefits:
- Company events
- Pension Scheme
- Employee Assistance Programme
- Friendly team culture
- Ongoing training, guidance and monitoring
- Generous salary
- Staff referral
- Staff uniforms
- Huge staff discount
- Paid Compassionate Leave
- Birthday day off paid
